Refund & cancellation policy

Wallet recharges

• Recharges add prepaid balance to your Tithara wallet for use on our digital services.
• Because services are delivered instantly, balance that has been used is non-refundable.
• If you recharged by mistake and haven't used the balance, email us within 7 days and we'll refund the unused recharge amount (excluding bonus credit) to your original payment method.

Failed or duplicate payments

If money was debited but your wallet wasn't credited, it is usually reversed automatically by Razorpay or your bank within 5–7 working days. If not, email [email protected] with the payment ID and we'll credit your wallet or refund you within 7 working days.

AI answers and reports

• If an AI answer or a report fails to generate, the amount is automatically refunded to your wallet.
• Reports and answers that were delivered can't be cancelled, as they are personalised digital content.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days of approval.

Questions? Write to [email protected].